Frequently Asked Questions

Find quick answers to your questions

What are your delivery times?

2 to 10 business days depending on your location.

Where do you ship?

We ship worldwide . Shipping costs are automatically calculated based on your address during checkout.

What are the shipping costs?

Shipping costs range from $5 to $20 CAD depending on your location. The exact amount will be displayed before you complete your order.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information.

What animals are your products for?

We offer products for different types of pets. Each product page clearly indicates which animals the product is suitable for.

How do I choose the right size?

Check the size guides available on each product page. If you have any doubts, feel free to contact us.

Are your products safe?

Yes, all our products meet safety standards for pets.

What payment methods do you accept?

We accept all credit cards (Visa, Mastercard, American Express, etc.) as well as PayPal and other secure payment methods.

Are prices in Canadian dollars?

 no, you can change it as you want by choosing your country

Can I modify my order?

Contact us quickly after placing your order. We will do our best to modify it before shipping.

Is my payment information secure?

Absolutely! We use secure payment systems that protect your personal and banking information.

What is your return policy?

You have 30 days from receiving your order to return a product.

Who pays for return shipping?

Return shipping costs are the customer's responsibility .

How do I make a return?

Contact our customer service team who will guide you through the return process and provide detailed instructions.

What condition should the product be in?

The product must be in its original condition, unused and in its original packaging to be accepted for return.

How can I contact you?

You can contact us through our contact form on the website or by email. We strive to respond quickly to all your questions.

What are your business hours?

Monday to Friday from 12 PM to 5 PM (Eastern Time). Outside these hours, you can still send us a message and we will respond as soon as possible.

Have an unanswered question?

Our team is here to help! Feel free to contact us during our business hours (Monday to Friday, 12 PM - 5 PM) for any specific questions about your needs or your pet's needs.